Stacy Young
map-marker Cabot, Arkansas

I just want to cancel

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Original review Jan 13, 2022
Not sure why I cant cancel on my own. I just want to cancel. No cancel button to be found. I just want to cancel. I just want to cancel. I just want to cancel. I just want to cancel. I just want to cancel. Customer Service number doesnt work. Dial in-Then the call is cut off
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Loss:
$28
Pros:
  • Leads come in
Cons:
  • Hold time is 3hrs or longer

Preferred solution: I just want to cancel. Going on Deployment.

User's recommendation: Don’t input a long term debit card in unless you want to continuously get charged even when you BEG TO CANCEL. They have no cancellation button. No cancel option to be found.

Marquet Sjm

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Verified Reviewer

Bad leads

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CraftJack - Bad leads

Megan my account manager repeatedly steals $291.00 each month for 20-30 bad leads out of all the leads only one is aware that they search to hire someone for a project the rest of the clients either block me or ask me where did I get the information from and spends 2-6 minutes making me answer the questions of CraftJack gave it to me and they are not hiring also CraftJack account manager Megan turned off my lead request button and insist of me paying the $291.00 first before she can issue credit when I will still end up with the amount of leads I just spent to get it back active so Im never being credited back actually!!! I called today to ask her to credit me my $291.00 back for bad leads and she wants me to pay for them first and wait until she feels like crediting it back please issue me my refund to credit back for those 19 bad leads

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Loss:
$291

Preferred solution: Full refund

User's recommendation: Bad leads and robbing contractor companies

1 comment
Guest

I hear you same thing happened to me might as well call them Angie's list since they owned by the same cooperation. They share leads

Chega S

I haven’t received any leads since Monday

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I havent received any leads since Monday and I only joined your company because Im not happy with HomeAdvisor but if Im not going to have work through your company then Ill have to stay with them !!
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Loss:
$350
Cons:
  • Horrible deceptive

Preferred solution: Since I’ve been with you things are not what I was told !! I was told all leads had been checked and verified and this isn’t true .!! The address aren’t up to date for the customer at times .!! Which has made me late that had cost me money!!

User's recommendation: We need more customers to keep our business growing

Nanette K

Can't get to talk to anyone..

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I've been trying to cancelly account for about a month now. 5 calls later and still your charging my account. I've only took 2 jobs since I started back with you again..I requesting a refund and I need to cancell my account. I have a full time job now. I'm not even cleaning no more. I also don't authorize you to take any more of my cash. On hold for many minutes and can't get no to call me back. You owe me a refund way back from when I started, never called or took any of the leads but 2 better
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Loss:
$180
Cons:
  • Recieved nothing from thier service
  • Whole company

Preferred solution: A full refund, and cancell my account, been on hold for 20 mins, can't get a call back

User's recommendation: Keep up on them, they will bill you, on jobs you haven't taken or done, hard to get a person on phone..bad businees

Cristian C Quc

Bad customer service

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I have not been able too reach nobody at CraftJack for the passed week and its really frustrating when Im paying money for the app but not getting the proper service , I would like too deactivate my account if I dont get a call back !
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Preferred solution: Full refund

1 comment
Jax Zrl

The only why you can stop them from getting your money is to close your bank account.

Will E

Excellent electrical work

I hired AWG ( Al Gray ) to connect a portable generator transfer switch. The generator I had for 16 years failed to start after multiple tries ! Al took his own time to locate me a new generator . He hooked it up, showed me many times how it works by hands on and verbally explaining the system . I highly recommend him to anyone as an electrician !
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Pros:
  • Excellent electrician

User's recommendation: Hire AWG for electrical work !

Seth R Suj

Took all my money with no leads!

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Took $500 out of my husbands account which was all we had left this month for bills and groceries, I cant even get formula right now for my son. This all happened after he had already tried to cancel his account after they took $200 out for leads that were not even real(he would call and theyd immediately hang up - every call). And they told him he couldnt cancel if he had an outstanding balance. So instead of taking out money for the outstanding balance they just charged him $500 FOR ABSOLUTELY NOTHING! Absolutely evil and horrible company. Im sick.
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Loss:
$500
Cons:
  • Horrible deceptive
  • Feel they are a scam now

Preferred solution: Full refund

User's recommendation: Please do NOT use craftjack if you care about yourself.

2 comments
Guest

that's very sad that companies do that, I personally going through the something with a Marketing company i have my own company and im paying what they are asking me and I'm not getting nothing on return they are only well trained to tell us what we want to hear and they have no heart no should they are poison inside evil , they think to much and feel to little no compassion for the ones that we need help they don't care if we don't have money for our bill or to buy food for my babies or to have to choose to buy food or buy gas , please marketing business if you happen to read this don't keep taking money without helping people whatever you are doing in the dark will come out to the light and KARMA WILL HUNT YOU UNTIL THE LAST DAY IN THIS EARTH BELIVED THAT

Guest

just like home advisor,and yelp... they take your money and no leads or work received

View more comments (1)
Robert W Omy
map-marker Chicago, Illinois

Why u guys just took $207 outer my account

I owned u guys a $157 and I paid and now u guys just took $207 for what I think I my money should be put back on my card thanks can someone give me a call at 309706****
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Loss:
$207

Preferred solution: Full refund

Anonymous
map-marker Chevy Chase, Maryland

Good experience.

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Olayinka Folayam fixed our backed up kitchen sink. We called on aThusday eve. and he came, on time, Friday. He was very polite, neat, and competent, and professional. The only questionable part of his service was the price originally quoted which we thought was quite high. We paid a lower price than he quoted.
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User's recommendation: I would call him again for any future plumbing work that we need.

1 comment
Guest

What? You gave a 3 star rating for not paying a higher price than what you agreed to. I'm not sure I get why you would not review the contractor that you would use again higher.

Anonymous
map-marker Guntersville, Alabama

Bogus Leads?

Not sure if this is the case, but Ive heard that these so called lead generating companies will use bots or, in some cases, people in sweaty dingy third world call centers to create bogus leads for unsuspecting contractors in an effort to boost their bottom line
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User's recommendation: Buyer Beware

David M Jkr

Need to cancel

Need to cancel my service today
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Preferred solution: Cancel service

Phillip J Aoy

*** leads

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The customer did not need a carpenter or handyman they needed a landscaper I don't do landscaping.
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Preferred solution: Full refund

Anonymous
map-marker Liberty, New York

Duplicate leads

All but two of the leads I have received from craft jack I have received with the the lead generation app HomeAdvisor. I am paying double for the jobs and when they come in I call through HomeAdvisor. Its much easier for more to use HomeAdvisor. Thanks anyway .
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Resolved
Melissa G Pub

Resolved: Fraudulent charges

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Updated by user Apr 29, 2020

I contacted Craft jack. While he initially tried to dismiss my claim that my card was fraudulently used, telling me I had used his service to hire Daniel, (who is my husband) to do work on our home...he ultimately ended up refunded his charges to my credit card.

Original review Mar 30, 2020
I just had two charges made on my credit card from this company, for a service I never knew existed or ordered until my card was charged &;;;;;; I looked them up.on Yahoo. Reporting this to my credit card company as total fraud..AngryWtfAngryAngry
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Loss:
$706

Preferred solution: Full refund

Anonymous
map-marker Edison, New Jersey

People on your site(some) are no more than crooks. you should check their better business report before allowing them on your site

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a chris schuler has an F rating on better business site and has stolen money from people.. never does job but takes their money.. been on local trouble shoot tv station for his bad behavior, his company is HLProperty Services.. just a scam front.eck
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User's recommendation: make sure check better business before hiring anyone from this site